Healthcare Outsourcing Services is Not Just Medical Billing and Medical Coding

A while back, when you heard someone refer to healthcare outsourcing, you knew they were speaking about medical billing outsourcing and coding services. Now however, healthcare outsourcing can refer to a myriad of different fields. Healthcare outsourcing companies have diversified their offerings in order to be able to fit into the sometimes overstretched budgets of healthcare providers creating solutions suited specifically for the healthcare industry. But while medical coding and billing are not the sole areas of focus in the healthcare outsourcing, it is certainly one that requires the most attention among healthcare providers because of the healthcare reform. On the 4th of October, consulting firm, Navigant (NYSE:NCI), acquired healthcare consulting company, EthosPartners Healthcare Management Group (EthosPartners). EthosPartners specializes in physician and hospital alignment, physician practice operations management and physician revenue cycle management. The company cites the need to “prepare for the demands of health reform while delivering high quality care”, a need that is certainly echoed by many healthcare providers. Many medical billing and coding companies are preparing for the influx of business in relation to the reform and some are choosing to diversify and expand their offerings in order to cover numerous areas in the space. One such company is outsourcing company and subsidiary of Xerox (NYSE:XRX), ACS, who announced on the 15th of October that they are acquiring healthcare teleservices company, TMS Health from Palm Beach Capital. The Florida based company provides customer care services to pharmaceutical, biotech, and other healthcare-related industries. According to Connie Harvey, Group President of ACS Healthcare Payer and Insurance, “ACS is helping pharmaceutical companies make every customer interaction count — in a market that spends up to $12 billion per year on marketing to its stakeholders, TMS brings strong communication capabilities to the deal. Together, we will save clients money and help them more effectively reach constituents.” TMS is the healthcare teleservices provider of seven of the top ten pharmaceutical companies, and who, only four years before had been acquired by Palm Beach Capital for $10.5 million. TMS Health counted companies such as AstraZeneca (NYSE:AZN), Merck (NSE:MERCK), and Novartis (NYSE:NVS) as some of its clients during that acquisition. Indian company Aditya Birla Minac’s on the other hand, is going into similar paths as ACS when they advised on that they are also looking for acquisitions in the healthcare space, as well in the public sector. But while ACS’ acquisition was for a US based company, Birla Minac’s is looking towards Europe for its expansion plans. According to Deepak Patel, Aditya Birla Minacs CEO, “At the moment, our priority is to build capabilities in core business process in the healthcare and public sector verticals. If we get a firm with a European base it would be an added advantage.” Meanwhile, in the healthcare information technology (IT) space, CACI International was awarded by the Centers for Disease Control (CDC) with a $1 billion multi-year indefinite delivery/indefinite quantity (IDIQ) contract on the 19th of October. The contract will focus on providing close to real-time gathering of health information, development of analytic tools, and public health and community collaboration. According to Bill Fairl, CACI’s President of US Operations, the contract will allow CACI to, “provide credible health information and better protect the health of the public.” It is interesting to see that while outsourcing urges companies to specialize, the outsourcing industry itself, and outsourcing companies as well, are being pushed to diversify their offerings to address the needs of companies. Healthcare is only one industry but certainly, it presents a multitude of opportunities as well.

More From Your Medical Or Healthcare Scrubs

Developing your own style and professionalism has a lot to do with what you know and a lot to do with what you wear. Your clothing is an extension of who you are and will present you with a multitude of choices for your career advancement. Healthcare scrubs are popular in the medical community simply because they are a direct representation of your thoughts and commitment to your career or occupation. Healthcare scrubs are a category that has numerous sub-categories. You choose between scrub tops, scrub bottoms, scrub shoes, or other scrub accessories. Each of your choices will get you one step further to your goals, but there are other reasons why healthcare scrubs are so important. > These will insure a safe and sanitary environment for you, your patients, and your co-workers. The basic design is such that they are easy to launder and easy to keep sterile. > Patient recognition can be higher with an appropriate set of healthcare scrubs. In today’s age, having patient recognition is important. You will discover that a lot less misunderstandings and lawsuits will happen simply by having the appropriate work wear. > Often, you will find different garment regulations for each position. The nursing staff wears one thing, the assistants wear another, and the doctor’s another. Everyone has their acceptable normality within the facility. > Another benefit is that the patient may feel more at home and relaxed with diagnosis and treatment thanks to the garments. For instance, children’s scrubs are great for putting the youngest patients at ease with treatment and tests. > Team scrubs can provide an avenue for opening up between patient and staff. When there is a favorite team represented, this gives the patient something to feel more comfortable around. As you can see, this is just the tip of the iceberg. There are many benefits to having the professional apparel you need to get the job done right each and every day. The work wear you purchase says a lot about you and your attitude towards those you are around on a daily basis. Of course, there are some features you should consider when you are thinking of purchasing any garments. While this is just the beginning, it will get you started thinking in the right direction. Ask yourself whom you are dressing for. You will be dressing for your patient, your facility, and yourself. You can combine all of this into one ensemble easily when you consider all your options. Ask yourself how you can get high quality and cheap prices. Finding cheap prices is great, but cheap prices should never equate to cheap quality. Unisex healthcare scrubs are going to generally be available at cheap prices, but you will get the same great quality. Yu can also find great quality on sales or at discount prices. When it comes to purchasing your working apparel, you will discover healthcare scrubs offer a copious number of options. You will discover the diverse beauty of having the best styles and designs in the market today. When you care enough to give the best, your garments should be just as caring.

Uniforms Twenty One Presents Fabulous Medical Uniforms

Most of us have to visit a hospital sometime in our life, whether it is on our own account or for the sake of relatives or friends. There was a time when going to the hospital was not a very cheerful experience. However, with time the medical community has managed to turn around this image. Along with better success rate of treatments, a lot of credit also goes to the men and women who have concertedly improved the service standard in this field and made the overall experience a more positive one. It’s a great feeling when one walks into a hospital and is greeted by smiling faces and well-turned out staff.
Any medical facility needs to project a happy and positive yet professional image to patients. This goes a long way into building a long-lasting relationship with the patient. For this, along with a well-trained staff that is fully equipped to understand the patient’s needs one also has to focus on the overall appearance of the staff. Medical uniforms play a vital role in achieving this end. However, getting the right mix of uniforms for the entire staff is a tough cookie to crack.

From sourcing of the right materials, to designing the uniforms, to maintaining them—the entire process is lengthy and time-consuming. Today, lots of uniform stores have started focusing on this niche segment. However, it is tough to have all of your needs met under one-roof. When it comes to supplying for bulk buyers, either quality or economy is sacrificed. It is a well-known fact that medical clothingneeds to be sturdy enough to counter the kind of rough-use that they are put to by the hospital staff. From non-staining fabric that can withstand the toughest stains to the ability to stay crease-free for long hours—healthcare uniforms have to meet high standards. However, it is now time to say goodbye to all the hassle. With stores like Uniforms Twenty One, it is possible to have all your needs met under one roof. Be it interesting patterns and designs, vibrant colours, or even perfect finishing at fabulous prices—Uniforms Twenty One is a dream come true for all those who want to create a special image of their healthcare facility.

Uniforms Twenty One also has something that no other similar store offers—their in-house design services. If their extensive catalogue of scrub suits, nurses’ tunics, coats, trousers and dresses falls short of meeting your requirements, then their in-house team of talented designers will create medical uniforms to your specifications. You can even get them monogrammed with your corporate logo to create a unique brand identity. Their products are reasonably priced, well made and of good quality. However, don’t just go by hearsay. Check out Uniforms Twenty One’s website for their catalogue and product samples. The fact that you can shop for medical clothing for your staff from the comfort of your home or office is the icing on the cake. So, go ahead and give your patients a visual treat by dressing up your staff in vibrant colours and cheerful uniforms and make their stay with you a happy experience!

Animal Hospital Brooklyn: The Best Place For Your Petsi Healthcare And Rehabilitation

It will be more stimulating residing in a home if you have pets. You can live life with bliss and felicity if you have a pet of your own. They would be treated as family members for any person who owns them. So, you must never neglect their needs and give them enough attention. In terms of your petsi demands, it will be safe to say that theyire special. It even needs a professional to take on the task. Surely, you can have reassurance knowing that your tail-wagging friend is in the best and most capable hands. Taking your pet to animal hospital brooklyn is a sensible way to ensure that he or she is properly cared for.

Medical care nowadays is not just for human beings but also for the animals. The main concern of the Animal Hospital Brooklyn is to supply everything that your pet needs. Their goal is to offer optimum care to your beloved pets. And since a good veterinary hospital employs competitive professionals, you’ll never need to worry about the health of your pet. Peopleis pets are very much important to them and they care for them a lot, and every staff in the veterinary hospital knows it all. Therefore, you can be sure that your furry friends will receive the most professional care there is.

Over the past couple of years, modern veterinary medicine has made great inroads to address animal issues and illnesses. Opting to bring your cherished pet to a animal hospital brooklyn gives you the chance to have the medication for fleas and ticks, parasites, arthritis, heartworms, hip problems, and many other skin related issues. In addition, you can as well keep track of the wellness of your pet through bringing them to a hospital on a regular basis for clinical assessments and vaccination. Do not forget that, your pet can just be provided with great veterinary care when a certain vet medical center has the needed equipments to treat various illnesses. They likewise have the needed facilities that are needed for the diagnosis of many animal disorders.

Apart from giving veterinary care, an animal hospital is also effective at giving you advices about the animal or animal breed ideal for your personality and habits. Whatis more is that they could as well provide obedience training for your animal. And additionally, if they notice any acts of cruelty to any pets, they’d repot it immediately. They likewise promote awareness against animal mistreatment by conducting some activities.

You may coddle your furry or feathered friend without limit as a pet owner, just like Dr. Alexander Klein did. He belongs to a pet-loving family, which encouraged him to venture into veterinary medicine. He have experienced working in private practice, as well as shelter facilities for abandoned animals. And so he chose to make his very own soon-to-open Alison Animal Hospital in Brooklyn, New York because he really wants to bring out his profession and love for his loved ones and pets. You can check out the website, for more details regarding the hospital. AAH will take good care of your animals and you will absolutely be encouraged to bring them in.

It is very important to bring your pets into one of the very best veterinary hospitals. It is quite simple to find the best hospital in which you could take the pets. Trust your petis wellness in Animal Hospital Brooklyn. Everything will be easy for you and your pet under their care. Hence, if you are looking forward for quality healthcare services for your pet, consider their veterinary care and you will be pleased.

How Technology Changed The Face Of Nursing

No workplace has escaped the touch of technology, including nursing. Nursing is still, and will always be, a field where technology has had a huge impact on the way that nurses do their job. While some of the technological advances have made the nurse’s job easier, others have been implemented as a price saving measure, and still others are used to improve patient safety.

Like those in other industries, nurses are often reluctant of using new technologies. With the desire to remain within the process they are familiar with, nurses are often unwillingly pulled into newer technologies. Like most others, once they become familiar with new technology, they grow to like it. One side effect of the new technological advancements in healthcare is the increase in jobs related to the field. Before ultrasounds, there was no need for someone trained to perform them. Respiratory therapy, nuclear medicine and many other branches of healthcare have created new jobs by the advancement of technology.

Improvements in medical care

Advancements in technology have lead to improved healthcare and patient care. Before the development of electronic IV monitors and IV pump infusions, anyone who received an IV had it administered under the watchful eye of a nurse. Because manual IVs were susceptible to stopping or flowing too rapidly, a nurse remained by the patient’s side every time they received an IV. When you consider how common IVs are, it is easy to see how much time is saved with the electronic IV monitor.

All nurses are familiar with the sphygmomanometer. This is the technical name for a blood pressure cuff. Having an electronic blood pressure cuff that also records the patient’s heart beat is probably one of the greatest time saving tools that technology has brought to nursing.

Technologies such as ultrasound and sonograms have given the medical community the ability to look inside of the human body and see unborn babies and cancerous tumors. While a nurse does not perform or read the ultrasounds and sonograms, their effect has touched the nursing community by allowing more invasive diagnostic procedures to fall by the wayside.

Improvements in information management

As important as nursing care is for the patient, it is only one part of the nurse’s job. The nurse is responsible for maintaining an accurate record on each patient under her care. While many hospitals continue to use pen and paper charting, technology can make the record keeping process less cumbersome. There are computerized programs available for medication dispensing, hospital occupancy and insurance and payment programs. Patient records can be maintained in a computerized database which allows the physician, nurse or other medical professional to pull up the patient’s medical history in seconds. Portable computing equipment allows the nurse to update the information on the fly, rather than at the end of each shift. Internet access allows medical personnel to have instant access to databases to search for symptoms and drug interactions.

Reducing the risk of mistakes

Computerized drug management software reduces the chances of a patient receiving the wrong drug, or being given two drugs that should not be given together. Portable defibrillators only work when they are needed and properly applied. Many of the improvements in technology are aimed at reducing the risk of errors and mistakes that can lead to injury or death. This not only makes the hospital a safer place for patients, but helps ease the stress nurses and other medical professionals are under.

Technology and the nurse

As the nursing field becomes more specialized, the need for nurses that are comfortable with new technology will only increase. While many of the therapies for disease involve drugs, a growing number include medical devices. Technology is focused on the healthcare industry right now for a variety of reasons. Recent drug interactions of approved drugs have made more healthcare development firms look at device development as a safer and less litigious area of development.

The growing needs for medical care and the shortage of healthcare workers also drive the development of new technology. Innovations that make it possible for a nurse to perform duties more efficiently, or allow them to hand over duties to an aide or administrative personnel increases efficiency and increase the number of patients that can be cared for with the same number of nurses.

The desire to reduce mistakes that can cause harm to the patient also drive the development of technology. Devices that have built in safeguards that prevent misuse are one example of this technology. In many highly computerized hospitals, a patient cannot be dispensed the improper medicine, because the computer checks current medications the patient is currently taking, and the patient’s diagnosis, before allowing the medication to be removed from the pharmacy. If the doctor wants the medicine, he must manually override the system.

While nothing can totally remove the pressure of working as a nurse, many innovative solutions have made the job much more manageable. While the learning curve is often steep, the savings in time and worry are your compensation.

An Introduction To Two Innovative Medical Careers

In the United States, Physician Assistants (PAs) are non-physician clinicians licensed to practice medicine with a physician’s supervision. This supervision, in most cases, need not be direct or on site and many PAs practice in remote or underserved areas in satellite clinics. PAs can treat patients and, in most states, prescribe medicine, and in some states in the US they carry a DEA number that gives them authority to prescribe controlled medications like narcotics. PAs in surgical practices also serve as first assists in surgery. PAs provide medical services that are reimbursed under Medicare and third party insurances.

Physician Assistants held about 65,000 jobs in 2005. The number of jobs is greater than the number of practicing PAs because some hold two or more jobs. For example, some PAs work with a supervising physician, but also work in another practice, clinic, or hospital. According to the American Academy of Physician Assistants, there were about 58,665 certified PAs in clinical practice as of January 2006.

Just over 56 percent of PAs worked in the offices and clinics of physicians in 2005, either allopathic or osteopathic. About 36 percent were employed by hospitals. The rest were mostly in public health clinics, nursing homes, schools, prisons, home health care agencies, and the United States Department of Veterans Affairs. According to the American Academy of Physician Assistants, about 17 percent of all PAs provide health care to rural communities and those with fewer than 20,000 residents, in which physicians may be in limited supply.

In 2006, there are more than 130 accredited PA programs in existence in the United States. They are all accredited by one body — the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA). A majority of them are master’s degree programs (requiring GRE for entry), but some are available as an undergraduate major. A number of these undergraduate programs are making a transition to graduate level training.

A Physician Assistant may use the post-nominal initials PA, RPA, PA-C or RPA-C, where the R indicates Registered and the C indicates “Certified.” The “R” designation is unique to only a couple of states; most Physician Assistants use the PA-C. The certification is granted by one certifying body, the National Commission on Certification of Physician Assistants (NCCPA).

Physician Assistants and Nurse Practitioners both provide similar services in most states, the major distinction being that nurse practitioners are registered nurses by trade. Nurse Practitioners require more training than physicians assistants, such as a Masters Degree in nursing. Both are also known as Advanced Practice Clinicians (APCs) or mid-level practitioners (MLPs).

PAs should not be confused with Medical Assistants, who perform routine clinical and clerical tasks in a physician’s office. A Medical Assistant (MA) is a multi-skilled allied healthcare practitioner who is competent in both a wide variety of clinical and laboratory procedures, as well as many administrative roles. Medical assistants have been described as healthcare’s most versatile, multifaceted professionals. Medical Assisting is an allied health profession whose practitioners function as members of the health care delivery team and perform administrative and clinical procedures.

Formal education of medical assistants usually occurs in vocational or technical institutes, community colleges, proprietary schools, or junior colleges. The course length usually ranges from 1 to 2 year programs, complete with externships. The curriculum presented must always be accredited if its graduates plan to become either certified or registered. In 2002, there were 495 medical assisting programs accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and about 170 accredited by the Accrediting Bureau of Health Education School (ABHES). Accreditation by either CAAHEP or ABHES usually requires that the schools curriculum provide sufficient classroom, lecture, and laboratory time (if applicable) to each of the courses below.

Administrative Courses
Computer Applications
Manual Recording of Patients’ Data
Scheduling Appointments
Maintaining medical Records
Word Processing/Typewriting/Keyboarding
Telephone Triage
Personnel Management

General Courses
Anatomy and Physiology
Behavioral Psychology
Medical Terminology
Patient Education
Medical Law and Ethics

Clinical Courses
l Medical Asepsis/Infection Control
Pharmacology/Administration of Medications
Assisting Techniques/Physical Examination
Assisting with Minor Surgery
Basic Laboratory Procedures/Routine Blood and Urine Testing
Cardiopulmonary Resuscitation (CPR)
X-Ray Theory and Positioning
Electrocardiogram (EKG)

Certification is a voluntary process which is strongly backed by the AAMA and a number of other well respected certification bodies in the USA as a way to guarantee competency of a medical assistant at a job-entry level. However, in order to be eligible for certification one must attend a school which has been accredited by either CAAHEP or ABHES. Certification is usually achieved by taking a test issued by the National Board of Medical Examiners and AAMA, or AMT, or NHA and is offered twice yearly, simultaneously, at over 200 different test sites across the United States.

Successful completion of the rather intense exam earns the taker the proper credentials to become a Certified Medical Assistant, or CMA. National certification is legally required in order for any medical assistant to adhere to CMA status. The title CMA then follows postnominally.

Recertification must occur every 5 years in order for one to maintain their credentials. There are two ways to do this; one may either continually earn continuing education hours by attending CMA meetings, conventions and seminars, or by completely retaking the initial exam to prove they still possess a certain level of knowledge.

A medical assistant may choose another possible credential over CMA, and become a Registered Medical Assistant (RMA) instead. Again, credentialing is completely voluntary. The American Technologists (AMT) agency is responsible for certifying MAs who choose this course.

AMT first began offering this certification in 1972 on the months of June and November, through a computerized exam, much like the one offered by the AAMA. AMT therefore has its own conventions and committees, bylaws, state chapters, officers, registrations and revalidation examinations.

To become eligible to hold the title of RMA a student must be at least 18-years-old, pass a medical assisting curriculum at a school accredited by either ABHES or CAAHEP and possess a minimum of 5 years experience. The initials RMA then follow the individual’s name.

RMAs have historically been very active in legislation, seeking protection for medical assistants, as well as continuously encouraging improved educational curriculums.

Working In A Healthcare Center

If you love to help those in need and want to make a career out of it, a facility like Rivergate Health Care Center can ensure that you have a wonderful job taking care of those that are ill or hurt.

It takes a special person to work in the health care industry and if you feel that you have the talent, patience, and heart, you should seek after employment in this industry. There is a high need for those that work well with elderly and those that are sick and injured. Some facilities require that you have some schooling under your belt, while others only want your experience and practice. This is also a great way for you to get in practicum hours to complete an internship for schooling. You can learn alot about yourself, this particular field, and of course those that you will be taking care of.

Express your interests and area that you would like to work in at a health care center. There are so many available options, so you can pick based on your interests and needs. If you love working with elderly and mentally challenged individuals, there will be a place for you to gain some experience. The same goes for group settings, cooking, one-on-one care, and also helping patients travel to and from appointments. You can also use some of your experience in the medical field helping those with medical needs and issues, such as administering medication, picking up prescriptions, and getting to important appointments. This type of job will allow you to have a greater understanding of the medical field and those surrounding it.

A position at a facility like Rivergate Health Care Center would be very rewarding and important for you to take on in your medical and healthcare career.

Importance of Medical Transcription in Healthcare

Medical transcriptionists often work at the periphery of the healthcare delivery system and have little to do with direct patient care. However, healthcare documentation, under which medical transcription falls, is one of the most significant functions in this industry.

Medical transcription – Why is it Important?

There are several reasons why medical transcription is considered an important area within the realm of healthcare system. Some of them are:

1. For the doctors and other primary healthcare providers, the importance of accurate medical documentation cannot be emphasized enough. For doctors treating patients, medical records are a means to help them assess the current situation, decide on the course of treatment and also take follow-up measures in the event of a relapse or development of related complications.

2. It’s not necessary that a patient is treated by only one physician. Healthcare providers from multiple disciplines of medicine may be involved in providing treatment to a patient. In that context, patient records prepared by medical transcriptionists help doctors involved in interdisciplinary treatment of patients communicate with each other. It facilitates the flow of information from one doctor to the next, so proper diagnoses and treatment plan can be arrived at.

3. Medical records are also the means to provide instructions to nursing and other support staff on how to care for the patient in question, what drugs to administer, warning signs to watch out for, samples to take for further testing, etc.

4. Hospitals and other healthcare facilities are required by law to maintain proper patient records. It serves as the single most important piece of document in case there is a legal tangle at any point in time.

5. Patient records also form the basis on which health insurance carriers are billed and healthcare providers are paid for their services.

Significance of Accurate Medical Transcription

Not only is it important to have every medical procedure properly recorded and documented, but also maintain a hundred percent accuracy at all times. Without accurate documentation, health care could be compromised and patients can be at risk.

For standard care to be provided to patients there can be no concession on the accuracy of medical reports. Accuracy in patient records must also be maintained for proper and problem free billing.

For producing precise and accurate reports, one must be extremely skilled at medical transcription. Needless to say, understanding and putting into context medical jargon is not a job for an untrained mind and making a mistake can be catastrophic.

To make sure that accuracy of reports is not compromised, it is essential to undergo a formal training process. There are several ways of getting medical transcription training:

1. An Associate degree from community or junior college

2. A vocational medical transcription training course

3. Online medical transcription training

4. Medical transcriptioncertificate

Medical Transcription: The Outlook

The importance of medical transcription in the overall healthcare delivery system is only going to increase over the next few years led by aspurt in the number of older people in the country needing medical attention.

Even though outsourcing of medical transcription work and the development of speech recognition technology (SRT) are perceived as threats to the domestic medical transcription industry, they are not projected to have a significant impact on the demand for trained and qualified professionals.

In fact, they are expected to create new support roles for medical transcriptionist wherein they will be required to supervise work completed by back offices in other countries and ensure it meets U.S. quality benchmarks; review documents prepared by SRT for accuracy; and edit and format them into standardized styles.

How does digital healthcare technology improve medical practice?

Since the introduction of the Digital Healthcare Technology, the medical industry has experienced considerable changes both in medical practice and health care delivery. It is a technology that helps physicians address the most complex health problems faced by patients. It is largely concerned with the development of the interconnected health systems; systems that are meant to improve the use of computational technologies, computational analysis techniques, smart devices and communication media so as to aid medical health care professionals and patients to manage illness among other health risks. Also, digital health technology empowers doctors to manage and improve people’s health thus enabling them to live more productive lives.

How does digital healthcare technology improve medical practice?

1. Improve communication among staffs

It is obvious that better IT solutions that are well implemented in-house provide professional with better ways to communicate in real time Note that breakdown of communication can be a terrible experience in medical center. Doctor needs to relay information to the lab, lab to the doctor, and doctor to the pharmacist. A swift flow of information improves service delivery.

2. Improved and better storage capabilities

Digital healthcare technology comes with lots of benefits. The most important being improved storage capabilities. An improved IT plan will increase the storage capacity of any organization. Health professionals store health and medical records in soft copies that are easy to retrieve. There is less paperwork for health professionals.

3. Protect patients from health professionals’ mistakes

Digital technology has come to solve such common mistakes and errors. A well structure health care IT helps medical professionals prevent errors, promote accuracy as well maintaining procedural correctness at all levels of the organization.

4. Increased efficiency

Digital technologies streamline the medical care processes thereby a allowing for a more productive treatment experience. For instance, it reduces the chances of having repeated tests as well as it can help automate processes that once used to be done manually.

5. Reduced medical cost

Digital technologies bring about an increase in efficiency in service delivery. An increase in efficiency results in reduced cost that helps to cut down the bills of the patient who want quality health care on a budget.

6. Patient can now access information

Other than making it easier for the health professionals to perform their job properly, digital healthcare technologies help patients access information about their health conditions much quickly. Patients can access their personal medical records and personalized information as well as the opportunity to know what action to take as far their health is a concern.

Medical Transcription: Role Played In Healthcare

Medical transcription is a very important part of the healthcare cycle and plays an important role in both the operational and commercial aspects of healthcare.

· Role of medical transcription in the operational aspect of healthcare: When a patient visits a healthcare professional, it could be for various reasons like an emergency, sudden illness, regular visit or continuation of an ongoing treatment plan. These visits need to be documented as part of the patient’s records.

Not only does this information form a permanent part of the patient’s health record, it forms a foundation for future encounters. Factors like demographics, lifestyle of the patient, past medical history, past treatment/procedures availed, past medications, allergies etc., have an effect on the future treatment plan.

In case the patient is availing a new mode of treatment, which is in the experimental stages, this information needs to be captured for record and research purposes. In case of any findings from the tests conducted require further treatment, the record forms the basis of referral to a specialist. Medical records enable the healthcare professional to take informed decisions instead of relying on memory or guesswork by creating accurate and timely records.

· Role of medical transcription in the commercial aspect of healthcare: The secondary, but equally important role played by patient medical records are the commercial aspect. Patient records form the basis of claiming payment from the insurance company. The information from the record created by the transcription process is used as the basis of coding, billing and insurance claims. Any delays in the record creation process could adversely affect the receivables cycle.

Medical records also provide evidence in case of any litigation issues and it is also a statutory requirement to maintain patient records for a certain period of time. Medical transcription plays an important part in record creation by capturing all the information of the patient-healthcare professional encounter.

· Where does the process begin?
The process begins when the patient enters the healthcare facility for availing treatment. The front office collects details like date of birth, gender, Social security no., employer details and details of the policy name and number etc. The patient meets the healthcare professional for consultation and treatment. This total encounter is dictated into a recording device by the healthcare professional. The audio recordings are then transmitted to the service provider for transcription.

· What are the various stages in the process?
The audio records are downloaded at the service provider’s site and distributed for transcribing among the transcriptionists based on their expertise. Once the transcription process is over, the proofreader goes through the record to ensure accuracy and fill any gaps, which are left blank. Then the files are passed on the Unit in charge who goes through the record once more to ensure accuracy. Before finally transmitting to the client the quality assurance does random checks to ensure total quality and the final corrections are made if required.

· What are the attributes that define quality transcription?
The attributes that define quality are:
a. Accuracy: Needs to be above 99%
b. Turnaround time: Needs to be within 24 hours
c. Price: Needs to be reasonable and fair
d. Security: Has to cover all aspects that are, technology, infrastructure, people and processes.
e. Technology: Needs to be easy to use and provide maximum benefits.

It is important to have medical transcription support for both the operational and commercial aspects of healthcare. At the same time one needs to have the right provider to have benefits like accuracy, turnaround time, price, security and the right technology for ease of use.