Importance of Medical Transcription in Healthcare

Medical transcriptionists often work at the periphery of the healthcare delivery system and have little to do with direct patient care. However, healthcare documentation, under which medical transcription falls, is one of the most significant functions in this industry.

Medical transcription – Why is it Important?

There are several reasons why medical transcription is considered an important area within the realm of healthcare system. Some of them are:

1. For the doctors and other primary healthcare providers, the importance of accurate medical documentation cannot be emphasized enough. For doctors treating patients, medical records are a means to help them assess the current situation, decide on the course of treatment and also take follow-up measures in the event of a relapse or development of related complications.

2. It’s not necessary that a patient is treated by only one physician. Healthcare providers from multiple disciplines of medicine may be involved in providing treatment to a patient. In that context, patient records prepared by medical transcriptionists help doctors involved in interdisciplinary treatment of patients communicate with each other. It facilitates the flow of information from one doctor to the next, so proper diagnoses and treatment plan can be arrived at.

3. Medical records are also the means to provide instructions to nursing and other support staff on how to care for the patient in question, what drugs to administer, warning signs to watch out for, samples to take for further testing, etc.

4. Hospitals and other healthcare facilities are required by law to maintain proper patient records. It serves as the single most important piece of document in case there is a legal tangle at any point in time.

5. Patient records also form the basis on which health insurance carriers are billed and healthcare providers are paid for their services.

Significance of Accurate Medical Transcription

Not only is it important to have every medical procedure properly recorded and documented, but also maintain a hundred percent accuracy at all times. Without accurate documentation, health care could be compromised and patients can be at risk.

For standard care to be provided to patients there can be no concession on the accuracy of medical reports. Accuracy in patient records must also be maintained for proper and problem free billing.

For producing precise and accurate reports, one must be extremely skilled at medical transcription. Needless to say, understanding and putting into context medical jargon is not a job for an untrained mind and making a mistake can be catastrophic.

To make sure that accuracy of reports is not compromised, it is essential to undergo a formal training process. There are several ways of getting medical transcription training:

1. An Associate degree from community or junior college

2. A vocational medical transcription training course

3. Online medical transcription training

4. Medical transcriptioncertificate

Medical Transcription: The Outlook

The importance of medical transcription in the overall healthcare delivery system is only going to increase over the next few years led by aspurt in the number of older people in the country needing medical attention.

Even though outsourcing of medical transcription work and the development of speech recognition technology (SRT) are perceived as threats to the domestic medical transcription industry, they are not projected to have a significant impact on the demand for trained and qualified professionals.

In fact, they are expected to create new support roles for medical transcriptionist wherein they will be required to supervise work completed by back offices in other countries and ensure it meets U.S. quality benchmarks; review documents prepared by SRT for accuracy; and edit and format them into standardized styles.

How does digital healthcare technology improve medical practice?

Since the introduction of the Digital Healthcare Technology, the medical industry has experienced considerable changes both in medical practice and health care delivery. It is a technology that helps physicians address the most complex health problems faced by patients. It is largely concerned with the development of the interconnected health systems; systems that are meant to improve the use of computational technologies, computational analysis techniques, smart devices and communication media so as to aid medical health care professionals and patients to manage illness among other health risks. Also, digital health technology empowers doctors to manage and improve people’s health thus enabling them to live more productive lives.

How does digital healthcare technology improve medical practice?

1. Improve communication among staffs

It is obvious that better IT solutions that are well implemented in-house provide professional with better ways to communicate in real time Note that breakdown of communication can be a terrible experience in medical center. Doctor needs to relay information to the lab, lab to the doctor, and doctor to the pharmacist. A swift flow of information improves service delivery.

2. Improved and better storage capabilities

Digital healthcare technology comes with lots of benefits. The most important being improved storage capabilities. An improved IT plan will increase the storage capacity of any organization. Health professionals store health and medical records in soft copies that are easy to retrieve. There is less paperwork for health professionals.

3. Protect patients from health professionals’ mistakes

Digital technology has come to solve such common mistakes and errors. A well structure health care IT helps medical professionals prevent errors, promote accuracy as well maintaining procedural correctness at all levels of the organization.

4. Increased efficiency

Digital technologies streamline the medical care processes thereby a allowing for a more productive treatment experience. For instance, it reduces the chances of having repeated tests as well as it can help automate processes that once used to be done manually.

5. Reduced medical cost

Digital technologies bring about an increase in efficiency in service delivery. An increase in efficiency results in reduced cost that helps to cut down the bills of the patient who want quality health care on a budget.

6. Patient can now access information

Other than making it easier for the health professionals to perform their job properly, digital healthcare technologies help patients access information about their health conditions much quickly. Patients can access their personal medical records and personalized information as well as the opportunity to know what action to take as far their health is a concern.

Medical Transcription: Role Played In Healthcare

Medical transcription is a very important part of the healthcare cycle and plays an important role in both the operational and commercial aspects of healthcare.

· Role of medical transcription in the operational aspect of healthcare: When a patient visits a healthcare professional, it could be for various reasons like an emergency, sudden illness, regular visit or continuation of an ongoing treatment plan. These visits need to be documented as part of the patient’s records.

Not only does this information form a permanent part of the patient’s health record, it forms a foundation for future encounters. Factors like demographics, lifestyle of the patient, past medical history, past treatment/procedures availed, past medications, allergies etc., have an effect on the future treatment plan.

In case the patient is availing a new mode of treatment, which is in the experimental stages, this information needs to be captured for record and research purposes. In case of any findings from the tests conducted require further treatment, the record forms the basis of referral to a specialist. Medical records enable the healthcare professional to take informed decisions instead of relying on memory or guesswork by creating accurate and timely records.

· Role of medical transcription in the commercial aspect of healthcare: The secondary, but equally important role played by patient medical records are the commercial aspect. Patient records form the basis of claiming payment from the insurance company. The information from the record created by the transcription process is used as the basis of coding, billing and insurance claims. Any delays in the record creation process could adversely affect the receivables cycle.

Medical records also provide evidence in case of any litigation issues and it is also a statutory requirement to maintain patient records for a certain period of time. Medical transcription plays an important part in record creation by capturing all the information of the patient-healthcare professional encounter.

· Where does the process begin?
The process begins when the patient enters the healthcare facility for availing treatment. The front office collects details like date of birth, gender, Social security no., employer details and details of the policy name and number etc. The patient meets the healthcare professional for consultation and treatment. This total encounter is dictated into a recording device by the healthcare professional. The audio recordings are then transmitted to the service provider for transcription.

· What are the various stages in the process?
The audio records are downloaded at the service provider’s site and distributed for transcribing among the transcriptionists based on their expertise. Once the transcription process is over, the proofreader goes through the record to ensure accuracy and fill any gaps, which are left blank. Then the files are passed on the Unit in charge who goes through the record once more to ensure accuracy. Before finally transmitting to the client the quality assurance does random checks to ensure total quality and the final corrections are made if required.

· What are the attributes that define quality transcription?
The attributes that define quality are:
a. Accuracy: Needs to be above 99%
b. Turnaround time: Needs to be within 24 hours
c. Price: Needs to be reasonable and fair
d. Security: Has to cover all aspects that are, technology, infrastructure, people and processes.
e. Technology: Needs to be easy to use and provide maximum benefits.

It is important to have medical transcription support for both the operational and commercial aspects of healthcare. At the same time one needs to have the right provider to have benefits like accuracy, turnaround time, price, security and the right technology for ease of use.

The Value of Medical Telemarketing Service to Health Care Industry

The health care or medical industry covers an extensive range of businesses. Hospitals and residences, pharmaceutical companies, health insurance providers, nursing agencies, individual general practitioners, home-health care aide providers all depend on phone correspondence with their patients and clients. Physicians and their staff are considerably reliant on telephone communication with their patients, medical representatives, and pharmaceutical equipment providers, among others. By getting a physician or medical telemarketing service, insurance and health care professionals can focus on the central work of caring for patients and clients.

Insurance companies, modern medical practices and other sections of the health care sector progressively turn to medical telemarketing service in order to get in touch with their patients.

Beyond the corporate functions within the medical sector, health care practitioners are merely well-versed with only one side of medical telemarketing. Health care providers generally form a contract with a medical telemarketing service company to manage their incoming off-hours and overflow calls for their medical practices. Most doctors and others working in the medical industry are now increasingly beginning to appreciate the value of getting a medical telemarketing service that can greatly help their businesses and aid their employees in tremendous ways possible.

Small to medium-scale businesses connected in the health care industry, private physicians and general practitioners could incorporate several features of a medical telemarketing service into their procedures.

Hospitals, health insurance providers and other bigger business conglomerates involved in the health care industry depend on a medical telemarketing service to conduct help desk services, appointment setting programs, customer satisfaction surveys, email management and more. Medical-related seminars more often than not make use of a doctor and health care telemarketing programs for their prospect list creation, confirming reservations and scheduling appointments, enlisting members and participants for medical seminars, plus other follow-up services. Furthermore, health care companies also utilize their outbound physician and medical telemarketing service for lead generation-producing lists of individual businesses which are interested in what the business does and are also interested in knowing more regarding a health care-related product or service.

For hospitals, health insurance providers, medical practitioners and all those in the field of health care, they have to make sure that they outsource their medical telemarketing services to a dependable BPO company to provide the best results they need. That’s why they have to look for a b2b company which performs a clear and outstanding health care lead generation program in order to generate warm sales leads for medical products and services.

They must look for a company that sets out expert telemarketers with wide-ranging skills and experience when it comes to generating sales leads and appointment setting for the medical industry to segment lucrative markets, generate hot health care leads, and set appointments with the qualified targets. In addition, they must also look for a firm which their telemarketing solutions are maintained by the updated database of their ideal clients and business match ups to make sure of well targeted and highly viable marketing campaigns. Not to mention that they have to look for a service provider that customizes their lead generation and appointment setting tactics to fit your goals and campaign standards.